Refund policy
Return Policy (account.havocgear.com)
- Time Frame: Customers can return merchandise within 30 days from the date of purchase.
- Condition of Items: Items must be in their original condition, which means they should not be worn, washed, or altered in any way.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Refund Method: Refunds will be issued in the original form of payment. If the original form of payment is unavailable, a store credit will be provided.
- Exclusions: Certain items like final sale merchandise, custom-made items, autographed memorabilia, or personal care goods may be excluded from returns. Please check in-store or on our website for specific exclusions.
- Processing Time: Please allow up to 5-7 business days for processing returns and issuing refunds.
Exchange Policy (account.havocgear.com)
- Time Frame: Exchanges are allowed within 30 days from the date of purchase.
- Size Exchange Only: Items can only be exchanged for a different size. Exchanges for different colors, styles, or products are not permitted.
- Condition of Items: Items must be in their original, unworn, and unwashed condition.
- Proof of Purchase: A valid receipt or proof of purchase is required for all exchanges.
- Availability: Exchanges are subject to the availability of the desired size. If the size is not available, a store credit will be issued.
- One-time Exchange: Each purchase is eligible for a one-time exchange only.
Additional Notes:
- We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
- Online purchases may have different return and exchange policies. Please refer to our website for specific details.